Privacy Policy
How we protect your personal information and respect your privacy
Last Updated: May 30, 2025
At Digital Companion™, we understand the sensitive nature of the information you share with us during difficult times. We are committed to protecting your privacy and ensuring that your personal information is handled with care and respect.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Table of Contents
1. Information We Collect
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you register for our services, express an interest in obtaining information about us or our products and services, participate in activities on our platform, or otherwise contact us.
The personal information we collect may include:
- Contact information (such as name, email address, mailing address, and phone number)
- Account credentials (such as passwords and security questions)
- Profile information (such as preferences and demographic information)
- Payment information (such as credit card details and billing address)
- Information related to estate management and grief support
- Any other information you choose to provide
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate our platform. This information does not reveal your specific identity but may include:
- Device and usage information (such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our platform)
- Cookies and similar technologies
Special Note About Sensitive Information: We understand that during the grief process, you may share sensitive personal information related to a deceased loved one. We treat this information with the utmost care and respect, and we only use it for the specific purposes for which it was provided.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To personalize your experience on our platform
- To respond to your inquiries and provide customer support
- To process transactions and send related information
- To send administrative information, such as updates, security alerts, and support messages
- To send promotional communications, if you have opted in to receive them
- To improve our platform and services
- To protect our platform and services from misuse or harm
- To comply with legal obligations
3. Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
4. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we have about you
- The right to request that we correct or update any personal information we have about you
- The right to request that we delete or anonymize your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
7. Third-Party Websites
Our platform may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policy of every website you visit.
8. Children Under 13
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on our platform.
9. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
10. Contact Us
If you have questions or comments about this privacy policy, please contact us at:
Digital Companion™
123 Compassion Way, Suite 400
Boston, MA 02110
Email: privacy@digitalcompanion.com
Phone: (555) 123-4567